Client Care Specialists

Providing exceptional client care is a driving force here at Westgate Pet & Bird Hospital. We consider our clients and their pets as members of our family. As such they deserve to be treated with the highest standards of quality care and with a compassionate approach to veterinary medicine. Our knowledgeable and devoted staff are here for you and your pet's needs. Learn more about the caring indivduals on our Client Care Specialist team by reading below!

Joanna, Client Care Specialist

Joanna has been a welcoming presence at the front desk for over a decade. Clients know they can depend on Joanna with day to day requests and in times of urgent need. She has a very calming demeanor and abundance of positivity! Despite being extremely adaptable and comfortable with change, Joanna is certainly an old soul, and has a remarkable appreciation and nostalgia for the Austin of the past.

Joanna’s pet family includes a Blue Heeler Mix named Rotty, a pointer mix called Harvey and a canary she refers to as Perfect Tommy. In her spare time, she enjoys gardening and plant pirating, collecting and listening to vintage records, singing, cleaning, working on puzzles and maintaining her classic trucks.

Kerry, Client Care Specialist

Kerry is one of the first people you may meet at our hospital! She greets clients, schedules appointments, answers questions and facilitates communication between the doctors and pet parents. She is a very comforting and compassionate individual and goes out of her way to make sure our clients and their furry, scaly, or feathered family members have the best experience possible.

She has been working in animal related fields for over a decade and joined our team in March of 2006. Kerry loves the fact that many of our doctors and staff have been a part of this hospital family for decades and she believes the care they provide is unprecedented.

Kerry’s love for animals doesn’t stop when she leaves the hospital. She occasionally takes on pet sitting jobs and at home, she’s got quite a collection! She has two dogs, Amidala and Milton, a Cockatiel named Mozart, an African Grey named Jewel and two rats, Sonic and Domino. Kerry loves to cook, read, go to concerts and spend time with her family.

Noemi, Client Care Specialist

Noemi is focused on providing you with the best customer service possible and she strives to make each patient and client feel respected and appreciated. With thirty-five years of experience in customer service and her ability to communicate in four different languages, she is ready to help our clients with any concerns or questions they may have!

Noemi started working at Westgate Pet & Bird Hospital in 2003. She truly feels like she belongs here and loves the sense of family, support, and camaraderie. While the job can be stressful, hectic and, at times heartbreaking, there is always someone ready to pat you on the back, give an understanding hug or simply make you laugh.

Noemi has a small zoo at home, including her horses Diego, Cookie, Bob, and Josephine, a Donkey named Higgins, Fabio the Pomeranian, two Anatolian Great Pyrenees dogs named Mara and Elise, five cats, Izumi, Neko, Ivan, Emma and Tsuki, and her two goats Jar Jar and Madeline. In her free hours, Noemi enjoys reading, writing, drawing, horseback riding, traveling and attending Renaissance Fairs!